Arbitration.net (“Arbitration.net,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect Personal Information when you use arbitration.net and any Arbitration.net-owned, branded, or controlled website, application, or online service that links to this Privacy Policy (collectively, the “Portal”), including any case filing, case management, dispute resolution, payment, communications, or related functionality made available through the Portal (collectively, the “Online Services”).
By using the Portal or Online Services, you acknowledge that you have read and understood this Privacy Policy.
The Personal Information we collect depends on how you interact with the Portal and Online Services.
We do not require sensitive Personal Information (e.g., government ID numbers, health data) to use most parts of the Portal. However, case submissions may include sensitive information depending on the dispute. Please submit only what is necessary and appropriate for your matter.
We use Personal Information for the following purposes:
We may create and use de-identified or aggregated data for lawful business purposes, including analytics, benchmarking, service improvement, and developing or improving automated tools (including AI-enabled features), provided such data cannot reasonably identify you.
We may share Personal Information in the following circumstances:
We share Personal Information with vendors that perform services on our behalf (e.g., hosting, storage, security monitoring, customer support tools, email/SMS delivery, analytics, payment processing). These vendors are contractually restricted from using Personal Information for purposes other than providing services to us.
Because Arbitration.net facilitates dispute-resolution workflows, we may disclose information as needed to administer a matter, including to:
We share information when you request or authorize us to do so (e.g., integrations, sharing a document with another user, exporting materials).
We may share Personal Information with entities under common ownership or control with Arbitration.net, consistent with this Privacy Policy.
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, Personal Information may be disclosed or transferred as part of that transaction, subject to appropriate safeguards.
We may disclose Personal Information if we believe it is necessary to:
If we engage in targeted advertising or similar tracking-based marketing, we may share limited identifiers and device/usage data with advertising partners to deliver and measure ads. You can manage certain choices via cookie controls (Section 6) and opt-out mechanisms described in Section 7.
The Portal may support the exchange and storage of dispute-related documents and communications. Access and visibility may depend on the matter settings, user roles, and actions taken by participants (e.g., sharing, inviting, publishing). You are responsible for:
We use cookies and similar technologies (e.g., local storage, pixels) to:
You can manage cookie preferences through our cookie settings mechanism (e.g., a “Cookie Preferences” link or cookie icon) if available on the Portal. You can also use browser controls to delete or block cookies. If you disable certain cookies, parts of the Portal may not function properly.
Options are device- and browser-specific.
We may use analytics providers (such as Google Analytics) to understand how users use the Portal. To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout/.
Some browsers offer “Do Not Track” signals. The Portal may not respond to all such signals. Where required by law, we honor applicable opt-out mechanisms.
We may use session replay or similar UX analytics tools that record interactions (e.g., clicks, scrolling, navigation) to help diagnose issues, improve usability, support customer service, and protect against fraud. These tools may be provided by third parties that process the data on our behalf.
If you have an account, you may be able to review, update, or correct certain Personal Information in your account settings.
You can opt out of marketing emails by:
Even if you opt out of marketing, we may still send non-marketing communications (e.g., service notices, security alerts, matter-related updates, receipts).
Use cookie controls (Section 6) and browser/device settings to manage cookies and certain tracking technologies.
If the Portal offers chatbots or AI-assisted features:
If a chatbot or AI feature is provided by a third party, your use may also be governed by that third party’s privacy policy.
If you enable SMS-based 2FA, we will collect and store your phone number to send one-time verification codes for authentication. We do not use 2FA phone numbers for marketing purposes. Standard message and data rates may apply depending on your carrier and location. You can disable SMS 2FA in your account settings (if available).
We retain Personal Information for as long as reasonably necessary to:
We may delete, anonymize, or aggregate information when it is no longer needed, unless a longer retention period is required or permitted by law.
We maintain administrative, technical, and physical safeguards designed to protect Personal Information. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.
Your Personal Information may be processed and stored in countries other than where you live, including the country(ies) where our service providers operate. Those countries may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers (e.g., contractual protections).
The Portal may link to third-party websites or integrate third-party services. We do not control those third parties and are not responsible for their privacy practices. Review their privacy policies before providing information.
The Portal and Online Services are not intended for children under 16. We do not knowingly collect Personal Information from children under 16. If you believe a child has provided Personal Information to us, contact us so we can take appropriate action.
Depending on your state of residence and our processing activities, you may have rights to:
To submit a request, contact us as described in Section 17. We may need to verify your identity. Authorized agents may submit requests where permitted by law.
California “Shine the Light” (Cal. Civ. Code § 1798.83): California residents may request certain information about disclosures of Personal Information to third parties for their direct marketing purposes. Submit requests as described in Section 17 and include “California Shine the Light” in the subject line.
Nevada: We do not sell Personal Information for monetary consideration for purposes of resale as defined by Nevada law.
For questions, concerns, or requests related to this Privacy Policy or your Personal Information, contact:
We may update this Privacy Policy from time to time. The updated version will be posted on the Portal with a new “Last revised” date. Your continued use of the Portal after the update means you acknowledge the updated Policy.
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